The role of Production Assistant is to work directly between the customer and the production team to ensure all aspects of the job are handled and completed.
Contact customers for a welcome call that details what to expect with their job, when to expect the crews, and answer any questions they may have.
Review the job in the CRM, ensuring all permits and items required for the job have been collected.
Once a job has been Approved, ensure that the estimate and labor ticket match for accuracy.
Add jobs to the progress board that is shared with the Production team to ensure all jobs are handled as they are received.
Update the permit scheduler on what permits are being collected, the wait times, and fees associated with the permits.
Once a job has been installed, contact with the customer again to ensure cleanup is complete and the job has been paid in full.
Remove completed jobs from the progress board.
Ensure Highland Contractors has the appropriate business licensing to install trade services in specific towns.
Support team members with other duties, including in house, GAF warranties, etc.
Qualifications:
Ability to communicate with others effectively, listen closely and convey points clearly.
Understanding of all service trades offered by the production team.
Fluency in Google Suite; emails, Drive, Sheets, etc.
Ability to multitask.
Ability to diffuse frustrated clients and make decisions based upon anticipated outcomes.
Ability to sit at a computer for a length of time.
Ability to lift 40 lbs.
Other duties as assigned.
