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Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Job Summary:The Sales Account Manager is responsible for managing inside leads from house accounts and major brands within the hospitality market. The primary focus of this role is to respond to qualifying leads, generate quotes and proposals and execute on agreements to our key accounts. Work closely with Engineering and Development teams to meet brand certifications for retention and compliance with internal business process improvements. In this role, you will sell with the goal of exceeding departmental financial and unit targets and Stay abreast of competitive landscape and emerging technologies to best position Deep Blue Solutions in the marketplace. You will be responsible for overall customer relationship management and customer satisfaction in addition to achieving revenue and retention objectives.Core Responsibilities- Develop and proactively work to maintain strong client relationships- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Work cross functionally within the company to main brand certification with our partners- Manage all leads/prospects through industry networking technologies and inside referrals- Qualify all leads and new opportunities to assure brand compliance and deliver industry products and solutions to meet customer and brand requirements- Serve as subject matter expert in selling Deep Blue WIFI Solutions- Daily update on CRM and other database for customer account, all reporting requirements such as but not limited forecasting, accounting, installation, and delivery of service- Attend trade shows or other industry events to drive sales and build customer relationships- Meet and exceed monthly sales quota through opportunity identification and solution selling to hospitality accounts- Consistently maintain a pipeline of qualified prospects and leads that will yield production levels of monthly budget performance and above- Maintaining quality sales records, preparation of forecast and activity reports, and analysis as required- Team with sales support, project management, and service assurance to ensure end-to-end customer satisfaction and thereby drive new revenue growth -Remain knowledgeable of Comcast products, competing marketplace, and overall emerging technology- Consistent exercise of independent judgment and discretion in matters of significance- Ability to travel (""20% travel)- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary- Other duties and responsibilities as assignedEducation Level- Bachelor’s Degree or EquivalentField of Study- Business, Sales and MarketingYears of Experience- Generally requires 3-5 years related experiencePreferred Requirements:
Strong oral and written communication skills
Proven ability to manage and multi-task in complex transactions
Teamwork orientation with the ability to work cross-functionally with internal departments
Exceptional organizational skills and sharp attention to detail
Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for how you do your job- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences- Win as a team-make big things happen by working together and being open to new ideas- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and our communitiesComcast is an EOE/Veterans/Disabled/LGBT employer
