Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.COMMERCIAL EXPERTISEBe responsible for the commercial success of the store and drive store performanceIdentify key opportunities to enhance performance in line with current trendsDevelop and implement strategic plans to achieve departmental goals and objectivesAnalyse data and key performance indicators to make informed commercial decisions and drive KPIs TEAM LEADERSHIP & MANAGEMENTBe responsible for your store and team's performanceLead and inspire your store team, providing guidance, coaching, and support.Work closely with your Store Manager, acting on feedback and working towards targets and deadlinesBuild lasting relationships with internal and external stakeholdersDisplay exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation DEVELOPMENTIdentify future talent within the store and plan and support their personal development and progressionSeek opportunities to drive your own personal developmentTrain, coach and upskill the store team to maximise opportunities for future progression within the business OPERATIONAL EFFICIENCIESOversee daily operations, ensuring efficiency, quality, and adherence to company policies and proceduresSupport other stores within the area with store operations as and when requiredUse business communication tools to drive the completion of tasks and ensure your team understands all key functionsSupport the store manager to drive performance in line with retail priorities to meet business objectives CONTROLSResponsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectivelyDemonstrate resilience to operational challenges, making effective decisions to drive solutionsControl stock movement, run accurate store audits, and implement visual standards to company guidelines
