At Rituals, we believe our store teams are at the heart of creating meaningful moments for our customers. To empower them, we are looking for a Head of Program Team & Retail Operations Programs who will design and lead global training initiatives that ensure every colleague from store teams to retail leaders feels confident, equipped, and inspired to deliver operational excellence and exceptional customer experience.This is a newly created senior leadership role where you will set the strategic direction for Retail Operations training globally, lead and develop a high-performing program team, and partner closely with senior Retail, HR, and Business Technology stakeholders to drive impact at scale.You will:Lead & Inspire – Manage and develop a team of 4–5 Learning & Development professionals, building governance, frameworks, and ways of working that elevate how we design and deliver programs.Design & Deliver – Create scalable training programs for store operations, covering onboarding, systems & tools, compliance, and workforce management. Programs should be practical, high-quality, and tailored to different roles (store staff, managers, area managers).Collaborate & Influence – Act as a strategic partner to Retail leadership and cross-functional stakeholders, aligning program priorities with company goals while confidently managing demand and expectations.Innovate & Improve – Bring in fresh thinking, from blended learning to AI-enabled solutions, ensuring Rituals stays ahead in how we train and empower our frontline teams.Measure & Report – Define success metrics, monitor adoption and impact, and continuously improve programs based on data and feedback.
