Job Family: Customer ServicesReq ID: 408677Head of Service – Cary, NCHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?About EnlightedEnlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.We are looking for a Head of Service who will lead the team responsible for designing, managing, and delivering all aspects of Enlighted’s professional services portfolio elements including:
Design: Project lighting and IOT design and technical submittals
Solution Delivery: Project management, solution integration, commissioning services
Customer Support: Customer enquiries and support, troubleshooting, premium support, and value-added services.
This position is based in Cary, NC.You’ll make an impact as you:
Develop and implement a comprehensive strategy to shift the professional services division towards a profit-centric model.
Assume full P&L responsibility for the professional services business, focusing on revenue growth, cost management, and profitability.
Assemble and lead a hard-working team across various service functions through effective recruitment, ongoing development, strong leadership, coaching, and mentoring.
Develop pricing strategies for premium support and value-added services to optimize profitability while collaborating closely with sales and account management teams to identify upsell and cross-sell opportunities for these services.
Align and diversify the professional services portfolio with market trends and customer demands, including the introduction of new value-added offerings.
Ensure contract profitability through effective cost containment strategies and processes.
Promote excellence in solution and service delivery through best-practice project and management methodologies, including implementation of quality control measures and service excellence standards to consistently meet contract requirements.
Lead sales and marketing efforts to promote these services to both existing and new customers.
You’ll win us over by having the following qualifications:Basic Qualifications:
10+ years overseeing business operations and services in the building industry.
3+ years in an executive leadership role.
3+ years of experience in a role with full P&L responsibility and transitioning service divisions to profit-centric models.
Bachelor’s degree required.
Ability to travel as required.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications:
5+ years of experience in the building technologies industry.
MBA or advanced degree.
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $165,410 – $283,560 and the annual incentive target is 30% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Create a better #TomorrowWithUsAbout Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Diversity, Equity, and Inclusion:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.#LI-ACR#SI-RSS-ENLDEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
