Description We are offering a short term contract employment opportunity for an Administrative Assistant in the Retail industry, based in CHARLOTTE, North Carolina. The role involves handling administrative tasks, customer service, and data entry tasks in a fast-paced retail environment. Help in assisting us with calling customers about overdue payments, answering phones and directing calls, filing, managing some machine documentation, general office assistance, etc. (approximately 2-3 month Temp position). Responsibilities: Answer and direct phone calls, ensuring smooth communication within the department. Handle email correspondence, including adding notes to customer accounts when emailing past due invoice copies to customers and requesting payment status. Provide exceptional customer service by resolving customer inquiries promptly and efficiently. Perform data entry tasks to maintain accurate customer records. Use Microsoft Excel to close Paid files and move folders from Open Order file cabinets to Paid file cabinets. Monitor inventory of sales brochures and liaise with the marketing department to reorder brochures as needed. Schedule appointments and meetings using Microsoft Outlook, ensuring efficient time management within the team. Welcome and assist visitors, providing a positive first impression of our organization. Perform general administrative duties, including filing, to support the smooth operation of the office. Use Microsoft Word and PowerPoint for various administrative tasks as required.Requirements Proficiency in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, Salesforce and Outlook is essential. Experience in customer service and handling inbound and outbound calls is required. Proven ability to perform data entry tasks with high accuracy. Excellent skills in email correspondence. Ability to schedule and manage appointments effectively. Experience in performing receptionist duties. Demonstrated ability in filing and managing records. Ability to communicate effectively and professionally with all levels of staff and customers. Proactive, organized, and able to multitask in a fast-paced environment. Good problem-solving skills and ability to resolve customer complaints promptly. Ability to maintain a high level of confidentiality and handle sensitive information with discretion.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
