Business Development Center - HICLocation: 6030 East Independence Blvd, Charlotte, North Carolina 28212Full Time career opportunities at the Hendrick Business Development Center in Charlotte, NC! Driving an integral role in the customer experience, the Business Development Representative is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.
NO COST Employer Paid Healthcare & Prescription Premium
Hourly Base Pay Plus Bonuses and Commission
Paid Company Training
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Paid Time-Off up to 3 weeks Vacation
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Holiday and Sick Pay
Employee Discounts
College Scholarship Program
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Internal Career Advancement Opportunities
The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
Essential Duties and Responsibilities:
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow-up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains an organized, clean and safe work area
Complies with Company policies and procedures
Engages in business development.
Establishes, develops and maintains positive business and customer relationships.
Continuously improves through feedback.
Pre-Qualifications:
High School Diploma or equivalent.
Satisfactory Customer Service work experience.
Essential Skills:
Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.
Apply Now:
Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf. Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.
