Description In this role, you will need to excel at explaining intricate technical information to the non-technical user. We want to hear from you if you are a driven individual who is most productive in an active and positive environment. If you think you fit that description, Robert Half has a Desktop Support Technician role that may be the position for you. We encourage you to apply to this position, if you are a motivated candidate with effective problem-solving abilities. This Desktop Support Analyst position, which is a long-term contract / temporary to hire opportunity, is located in the Charlotte, North Carolina, area.Your responsibilities in this role
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Communicate regularly and effectively with ticket submitters
Settle computer problems, and offer suggestions on appropriate action/solutions
Match hardware repairs with the appropriate vendors
Deliver computer desktop support in accordance with established policies and procedures
Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals Requirements - Desktop support or related experience
Microsoft Office 365 experience
Desktop Support experience
Command of Active Directory
PowerShell experience
Basic Troubleshooting experience
Ability to write reports, business correspondence, user instructions, and procedure manuals Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
