Facilitator II, Enterprise Technical Support, Spectrum Enterprise

Facilitator II, Enterprise Technical Support, Spectrum Enterprise

03 Feb 2024
North Carolina, Charlotte, 28201 Charlotte USA

Facilitator II, Enterprise Technical Support, Spectrum Enterprise

Do you want to develop team cohesion and boost production? You can do that. Ready to lead teams through technical and sales training that informs and empowers participants while supporting company goals? As a Facilitator II at Spectrum Enterprise, you can do that. Spectrum Enterprise (https://enterprise.spectrum.com/about.html) provides modern enterprise technology solutions that meet some of the country’s biggest brands' unique needs. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment . BE PART OF THE CONNECTION: You combine your expertise in team training and telecommunications knowledge to provide targeted training sessions. You are a leader that thrives in a classroom setting, in team meetings and during online sessions. You provide training programs in-person and virtually to teams across the organization. HOW YOU CAN MAKE A DIFFERENCE:

Manage participants by tracking attendance and documenting strengths and development needs.

Complete administrative duties, lab preparation and scheduling.

Gain an understanding of how training translates in the organization by shadowing training participants.

Acquire post-session data by engaging leaders on the success of participants and learning programs.

Enhance the existing course content by serving as an SME and partnering with the curriculum development team.

Improve operations by taking a role in task forces, committees or team meetings and serving as a resource for complex issues.

Improve individual performances by working one-on-one to identify areas of opportunity and coaching them.

What you bring to Spectrum Enterprise

Required qualifications:

Experience: Three or more years of training experience at the professional level; three or more years experience or equivalent in the functional area and/or business unit.

Education: Bachelor’s degree in a related field or equivalent experience.

Technical skills: Solid knowledge of different learning approaches ; proficient in Microsoft Office.

Skills: Prioritization, organizational, presentation and English communication skills.

Abilities: Ability to deal with the public in a professional manner.

Preferred qualifications:

Experience with an LMS.

Familiar with WebEx.

Previous experience in enterprise operations.

Expertise in delivering comprehensive training sessions on networking concepts, utilizing technical tools to enhance participants' understanding and practical skills.

Proven ability to incorporate networking technologies into instructional content and fostering a dynamic and hands-on learning experience.

Proficient in networking concepts, guiding participants through practical exercises, troubleshooting networking issues, and offering technical insights to ensure a thorough grasp of networking principles.

What you can enjoy every day:

Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.

Learning culture: Company support in obtaining technical certifications.

Dynamic growth: Paid training and clearly defined paths to advance within the company.

Total rewards: Comprehensive benefits that encourage a work-life balance. (https://jobs.spectrum.com/compensation-and-benefits)

Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) .

HTR322 2023-27187 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)

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