About this role:At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo is seeking a dynamic and results driven Senior Software Engineer with expertise in session replay tools, front-end technologies, with a proven ability to deliver data-driven insights that enhance our user experiences and inform business and technical decisions.Learn more about the career areas and lines of business at wellsfargojobs.com.In this role, you will:
Administer and maintain the session replay platform, including software installation, configuration, upgrades, and ongoing patch management.
Manage user access, entitlements and permissions - ensuring proper role-based access control (RBAC) for diverse teams.
Serve as the primary liaison with session replay platform vendors, handling escalations, contractual obligations, and service-level agreements (SLAs).
Track and coordinate vendor releases/patches, ensuring compatibility and timely deployment in the organization’s environment.
Collaborate with development teams to integrate or update session replay SDK and JavaScript tags across our iOS, Android, and web applications.
Configure and review data capture rules (e.g masking, event tracking) while adhering to privacy and compliance requirements.
Monitor system performance and data quality, proactively identifying and addressing bottlenecks or anomalies.
Manage incident and enhancement tickets related to the session replay platform, ensuring timely resolution and communication to stakeholders.
Build and maintain dashboards, reports, and visualizations to provide actionable insights into customer journeys and user behaviors.
Perform deep-dive analyses to uncover patterns and identify opportunities for improving digital user experiences.
Present findings and recommendations to stakeholders, translating complex data into clear, actionable strategies.
Work cross-functionally with product owners, developers, QA, analytics, and UX teams to align on data capture requirements and ensure tool compatibility.
Troubleshoot, analyze, and resolve technical issues in collaboration with development, QA, and support teams.
Provide training and support to internal teams on session replay capabilities, including how to best leverage analytics to optimize digital assets.
Advocate for session replay insights throughout the enterprise, evangelizing data-driven decision-making.
Required Qualifications:
10+ years of experience in working with cross-functional teams to implement session replay solutions and resolve issues collaboratively.7+ years of experience integrating and implementing session replay tools like Glassbox, across web and mobile applications
8+ years of experience in creating custom reports, funnels and leveraging data to provide actionable insights for business decisions.
7+ years of experience in capturing and analyzing user interactions to identify pain points and optimize the customer journey.
7+ years of experience in debugging and performing root cause analysis to address production issues.
5+ years of experience using digital analytics tools (e.g., Adobe Analytics, Google Analytics) with the ability to integrate and cross-reference insights
Familiarity with agile methodologies and ticketing systems (e.g., Jira) for tracking issues and enhancements.
Desired Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field
5+ years of experience in collaborating with vendors to address tool-specific issues and implement necessary changes.
5+ years of experience managing vendor relationships, contracts, and ongoing platform support.
1+ years of experience in creating Grafana dashboards and alerts for real-time monitoring and reporting.
Strong understanding of web server architecture, JavaScript, and front-end technologies; ability to work with mobile SDKs (iOS/Android).
Excellent written and verbal communication skills, with the ability to translate technical details into business insights for stakeholders.
Technical understanding of working with tag management tools like Tealium for session replay and analytics tool integration.
Knowledge of DevOps and CI/CD processes for managing SDK updates and code deployments.
Job Expectations:
Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Willingness to work on-site at stated location on the job opening (This position offers a hybrid work schedule).
Relocation assistance is not available for this position.
Locations
333 Market Street, San Francisco, CA
300 S. Brevard St., Charlotte, NC
2222 W Rose Garden Ln, Phoenix, AZ
150 E 42nd St. New York, NY
550 S 4th St., Minneapolis, MN
Pay Range:For NC locations only: 111,100.00- 197,500.00USD AnnualBenefits:
Information about Wells Fargo's US employee benefits (http://www.wellsfargo.com/about/careers/benefits/)
Information about Wells Fargo's International employee benefits
Posting End Date:22 Feb 2024 Job posting may come down early due to volume of applicantsPay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$111,100.00 - $237,100.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:23 Jan 2025 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-415265
