per year DOE | Charlotte, NC, USA | Salary | Full Time The Program Manager is responsible for all aspects of the contracted site services for Digital Print and the on site teams across North America. In order to achieve these objectives, the Program Manager is expected to: generate and identify new revenue streams, achieve financial results, enhance customer satisfaction, and increase employee engagement. The Program Manager is also responsible for client facing and developing strategic initiatives while supporting the clients 3 - 5 year plan. Requirements:
Financial Performance Manages expenses, analyzes asset performance and expenditures.
Customer Satisfaction Meets regularly with customer contact and other member of the customer's management team.
Recommends service enhancements based upon knowledge of customer's business strategy.
Maximizes proprietary Quality Management utilization through service quality metrics reviews Employee Engagement.
Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support.
Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking.
Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity.
Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations.
Oversees training and provides development opportunities.
Effectively balances resources to maximize productivity and efficiency.
Qualifications:
Undergraduate degree preferred.
Proven leadership experience required; minimum 2 years managing multiple site locations.
Minimum 2 years experience in print operations (knowledge of pre-press and file preparations a plus).·
Experience in Digital Print required.
Management experience in multi-service environment.
Effective customer relationship building skills.
Effective written and verbal communication skills; proven analytical skills· Excellent planning, prioritization and organizational skills.
Proven experience in high volume/fast paced environment.
Ability to resolve issues without management supervision required.
Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue.
Computer proficiency in email environments, MS Word/Excel or similar program".
