Salesforce Business Analyst

Salesforce Business Analyst

21 Jul 2021
North Carolina, Charlotte, 28201 Charlotte USA

Salesforce Business Analyst

Responsibilities:
  • Apply Salesforce.com expertise to configure and support Salesforce.com Sales and Service Cloud functionality
  • Assess the business requirements and processes and align them with salesforce.com in order to achieve the business goals.
  • Identify and design custom Lightning and APEX development solutions
  • Work with team to document detailed functional specifications, workflow diagrams, data dictionaries, Salesforce.com configuration, and other required artifacts (SDLC)
  • Assist in the design and creation of Salesforce.com reports and dashboards
  • Partner with Quality Assurance team to document test plans and use cases, and participate in unit and integration testing as needed
  • Work with multiple project team members, including Business Analysts, Project Managers, Technical Leads, Developers, QA, and other System Analysts throughout each project.
  • Communicate process and system solutions to project team members and key business stakeholders.
  • Establish, interpret, execute and recommend modifications to policies. Ensure governance, compliance, and regulatory processes are followed.

Requirements:
  • At Least 8-10 years of IT experience with BA experience
  • At least 4-5 years’ experience supporting/deploying Salesforce.com
  • In-depth knowledge of Salesforce.com features and capabilities
  • In-depth expertise and experience with Salesforce Lightning platform
  • Prior experience with large Salesforce.com implementations and migrations
  • Good in creating User Stories.
  • Strong understanding of CRM concepts, processes, benefits, and applicability in the Sales, Relationship Management, and Marketing space
  • AGILE/SCRUM expertise
  • Comprehensive understanding of complex software and information technology solutions and ability to apply to client needs
  • Experience in business process definition, requirements definition, technology solution research and design
  • Strong interpersonal, oral, presentation, and written communication skills
  • Ability to understand end-audience needs and requirements
  • Financial Services experience is a plus

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