As an Sr. Operations Engineer in the Broadband NOC you will assume ownership and accountability in recognized Broadband / DSLAM network topology and Ethernet router / switch equipment. This role requires a high degree of advanced technical, analytical, and managerial competencies to solve complex problems and issues and provide technical support to various Brightspeed organizations. As an Sr Operations Engineer, your duties and responsibilities will include:Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfactionHigh level analysis and identification of unique, complex, or chronic issues in the Broadband networkTechnical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situationsTraining and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologiesIn-depth subject matter expertise in hardware/software/database operations for multiple Broadband platforms including, DSL, Fiber Broadband, ATM, and Ethernet.Subject matter expertise in the production of Technical Support bulletins and alertsReview and approve or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliabilityTechnical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance CentersParticipate in the evaluation of new features and products via formalized testing and certification prior to deployment, and participation in operational assessments of First Office Applications (FOA)Review of software upgrade release documentation prior to platform upgrades, participation in regression testing in the supplier and/or Brightspeed lab environment, and successful management of software upgrade deployments within network elements/platformsActively engage manufacturer or supplier technical support when failure conditions exist within a platform or application that cannot be resolved in a timely mannerEngagement with Staff, Technology Strategy and Development, Integration and Test Lab, Vendor Technical Management, Planning and Engineering, Life Cycle Management, Procurement, Channel Market Units, Project Management, and others relative to platform operation, performance, and managementEngagement with manufacturers, suppliers, industry representatives, and entitiesResponsible for the completion of Network Maintenance and Software upgrades within maintenance window.Availability and ability to perform 7x24x365 and on- call duties with limited assistance
