Job Description SummaryThe Sr. Manager, Professional Services – Controls and Installation is a home-based position that manages a national remote team of BD Parata pharmacy automation professionals including Controls Engineering and Installation services.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.What is expected of you for success in this role:
Manages professional and /or skilled trades staff to include Controls Engineers, Construction Technicians and Field Integration Engineers
Builds a strong, diverse team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
Provides advanced technical guidance to employees and peers in general product knowledge and implementation concepts and processes
Develops processes and procedures to implement functional strategies
Applies expertise to improve effectiveness and provide guidance to employees
Establishes strong customer relationships at all levels
Builds strong relationships with commercial sales and customer service counterparts and teams
Strong focus on customer satisfaction and delivering a high-quality experience for all customers
Functional Competencies
Extensive technical expertise across a broad spectrum of size, scope and complexity in Central Fill Automation solutions. This includes Conveyor Systems, PLC Control architecture and design, Electrical/Pneumatic/Network design and Construction Installation services
Knowledge and experience with understanding, interpreting and updating design drawings in AutoCad.
Demonstrates a commitment to meeting/exceeding customer expectations
Expertise to manage complex and multi‐faceted customer issues by leveraging strong relationships both internal and external.
Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly
Adopts customers' perspectives to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities
Utilizes knowledge of customers' offerings and collaborates with others as necessary to make recommendations that consider the impact of key business drivers
Advises customers on the potential impact of industry trends and external business pressures considering their business strategy
Ability to absorb strategic product roadmap and articulate high-level vision to customer stakeholders
Integrates knowledge of BD’s organization structure into solutions development
Leveraging Functional Expertise
Demonstrates a specific and advanced set of skills and knowledge in one or more areas of expertise. Often viewed as a thought leader in a specific area.
Often is accountable for the achievement of key operational goals
Often leads project/initiative teams that impact business unit
Applies comprehensive understanding of general concepts within own functional area to recommend solutions; demonstrates understanding of key business drivers
Collaborates with all relevant parties to deliver consulting services
Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates nonvalue-added tasks
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Results Measurement and Commitment
Has influence on the key drivers of operating income
May be accountable for profit and loss
Influences the development and drives the execution of operating plans
Uses available tools to identify shortcomings in protocols, programs or deliverables; leads cross business team(s) to gather input on service
Performs comprehensive studies of measurements against budgets and objectives; suggests improvements based on knowledge of best practices
Drives initiating process changes; collects follow‐up data to determine if implemented improvements meet expected outcomes
Leadership Expectations
Contributes to the development of strategy at the business unit level
Provides significant input into key business decisions and resource planning
Establishes short‐term goals and assists in the definition of strategic plans for business area
Change Leadership ‐ Embraces culture of change by authentically communicating the benefits, encouraging two-way communication, building an understanding of the change process and effectively addressing questions / concerns. Recognizes change roadblocks within one's own team and implements change management tactics to overcome them
Global Mindset ‐ Considers cultural and geographic differences when planning and making decisions
Builds effective, diverse teams that are inclusive of cultural differences
Qualifications
Extensive experience with Automation Systems, Controls Engineering and Construction Installation
Considerable decision-making capability
Sensitivity to accuracy and timeliness
Ability to train and evaluate peers and support staff
Education or Equivalent:
Bachelor’s degree required.
Experience or Equivalent:
People management or team leadership experience preferred. Experience with managing virtual teams.
Customer/Client relationship management experience. Demonstrated success in driving customer satisfaction and quality.
Experience with HIS/PIS systems.
Demonstrated understanding and experience with pharmacy workflow.
Four or more years of experience in an acute care hospital environment.
Inventory management, robotics and/or IV workflow systems experience a plus.
Knowledge of pouch packaging systems and processes
Desire a working knowledge of a variety of software applications, including BD Medical Systems products and exposure to solution design processes.
Experience with integrated delivery networks/enterprise level health systems preferred.
Work Environment:
Travel may range from 50% ‐ 80%, overnight travel
Must possess valid US passport.
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards
Position requires flexible working hours, including some nights and weekends.
Ability to work independently from home office.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit https://bd.com/careersBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.Primary Work LocationUSA NC - Durham - Roche DriveAdditional LocationsWork ShiftBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
