Job DescriptionAt Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.As a member of the Enterprise Data Support & Operations team, the position will provide technical support and run the engine tasks for Middleware jobs, and Business Intelligence reports.Essential Functions
Skilled at onboarding and supporting Middleware jobs, and Business Intelligence reports.
Monitors and ensures all notifications and alerts are addressed, applies knowledge to resolve issues, acts as internal escalation point, drives issues to resolution, completes trend analysis to continuously improve job stability and performance.
Effectively manages ticket queues ensuring adherence to Service Level Agreement (SLA) and departmental guidelines; identifies and escalates critical tickets; monitors queues for compliance.
Implements and mentors on complex break-fix and run-the-engine tasks; skilled at in-depth, end-to-end research to identify root cause of production issues across multiple systems and technologies; identifies and pursues automation opportunities and ongoing areas to gain efficiencies.
Works with development team to understand and document outage handling; trains and mentors support on job specific and departmental outage process; ensures planned outages are tracked and coordinated; serves as escalation point for outages.
Resolves minor defects per Software Development Life Cycle (SDLC); performs development testing and other SDLC tasks as required for support.
Ensures knowledge base is organized and maintained per departmental standards; provides cross-training, coaching and mentoring as needed.
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3+ years’) or equivalent combination of education, training, & experience.
Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.Knowledge, Skills, and Abilities:
At least 3-5 years' experience in Middleware support - Talend (preferred) or other technologies (Informatica, Oracle SOA, DataStage, etc).
Client focused approach with strong interpersonal skills
Must be able to multitask and pay close attention to detail
Experience administering and supporting analytic tools such as Oracle Business Intelligence (OBIEE), TIBCO Spotfire and SAS is strongly preferred.Solid knowledge of basic relational database platforms (Oracle, SQL Server) and languages (PL/SQL, SQL)
Strong logic, analysis, and problem-solving skills
Working Environment:We value the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role:
Work is performed in an office environment with exposure to electrical office equipment.
Occasional drives to site locations with occasional travel both domestic and international.
Our 4i Values:Integrity – Innovation – Intensity – Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
