Vacancy expired!
Job DescriptionAre you interested in the exciting challenges of building and operating large-scale distributed infrastructure for the cloud? Oracle’s Cloud Infrastructure (OCI) is building its next generation of Cloud IaaS/PaaS/SaaS technologies that operate at high scale in a broadly distributed multi-tenant environment. Our mission is to provide our customers with an enterprise level cloud infrastructure platform that delivers unmatched reliability, scalability and performance for mission-critical databases, applications and workloads.About the role:Content on these Oracle Cloud Infrastructure pages is classified Confidential-Oracle Internal and is intended to support Oracle internal customers & partners only using Oracle Cloud Infrastructure. We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform. This role will support Oracle’s customers.Responsibilities:
Create and implement processes and solutions to resolve problems faster and provide efficient incident management.
Act as a point of escalation for incidents and other issues arising within the region
Troubleshoot and resolve issues across the stack from networking to applications.
Automate operations and infrastructure management
Ensures thorough documentation of incidents through company-standard reporting methods.
Setup alerts and create or update on-call runbooks
Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams
Deploys code and executes other changes within the region.
Operates and performs maintenance to cloud database services running within the region.
Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.
Drives and actively participates in the resolution of complex technical issues spanning various services
Requirements:
At least a Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience.
Solid experience with Linux.
Experience troubleshooting complex software and/or networking issues.
Strong understanding of cloud concepts and platforms.
Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
Experience working with government customers is preferred, but not required.
Proven ability to quickly learn new technical domains and then train others.
Great verbal and written communication skills.
Experience with Oracle databases including RAC and Data Guard preferred.
Experience with Oracle Exadata strongly preferred.
No Visa Sponsorship is available for this position.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.ResponsibilitiesResponsibilities:
Create and implement processes and solutions to resolve problems faster and provide efficient incident management.
Act as a point of escalation for incidents and other issues arising within the region
Troubleshoot and resolve issues across the stack from networking to applications.
Automate operations and infrastructure management
Ensures thorough documentation of incidents through company-standard reporting methods.
Setup alerts and create or update on-call runbooks
Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams
Deploys code and executes other changes within the region.
Operates and performs maintenance to cloud database services running within the region.
Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.
Drives and actively participates in the resolution of complex technical issues spanning various services
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the United States onlyHiring Range: from $97,400 to $199,500 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
