Commercial Operations LeadAbout our TeamLexisNexis Reed Tech brings clarity to innovation for businesses worldwide. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve a competitive advantage for their business. Our Reed Tech suite of SingleSource™ for Medical Devices, SingleSource™ for Drug Products, and Navigator™ for Drug Labels enables life sciences companies to create product data management strategies and meet compliance deadlines on time. We are proud to directly support and serve these innovators in their endeavors to better humankind. For more information, please visit www.reedtech.comIn this role you will:
Support the overall business on Salesforce
Maintain user access and permissions
Review and ensure proper use of the tool consistent with established guidelines
Leverage Chatter to communicate with users when corrections are needed
Contribute to the overall enhancement roadmap by identifying issues or gaps and bringing them forward for discussion
Actively participate in bi-weekly meeting with the Salesforce team
Manage and resolve user support cases
Contribute to process documentation and end user support materials
Create reports and dashboards to support the business
Collaborate with Marketing to ensure campaigns and activities are setup and recorded properly in Salesforce
Work directly with Director of Operations to manage and prioritize project and initiatives
Own, manage and deliver on any assigned projects
Assist with driving other projects forward
Work with the General Manager and Finance Lead to review and modify/enhance product structure to support the business
Lead the effort to migrate Life Sciences to CPQ (configure price quote) in Salesforce including
modifying/adjusting product structure and pricing to fit within the supported parameters of the system
organizing and leading meetings with LS stakeholders to drive the initiative forward
Review inputs and make recommendations on what solutions will work
Work with the development team to create and implement the solutions in Salesforce
Oversee sales orders for the Live Sciences business:
Monitor order cases in Salesforce to ensure they are picked up and processed within SLAs
Identify and order submissions missing information or requiring additional rep input
Guide sales team on proper process and contract use
Create cover sheets as needed to facilitate order processing
Work with the rest of the Sales Ops team to identify recurring issues and continuously refine the process to improve overall quality and efficiency
Work with the SalesOps team and SSAs to develop automated and manual checks to ensure orders are processed properly
Responsibility to manage the overall LS invoicing process and mitigate any challenges or issues
Ensure proper processes are followed and issues identified
Review order issues with rest of team and credit management to determine best solution
Utilize internal tools to access and review invoices
Update financial account information in GCRM
Facilitate the transactional billing process by ensuring customers and agreements are setup properly in Appian and GCRM so billing can be done
Responsibility for managing and maintaining data for vendor forms
Maintain a database of contacts and pertinent information that can be used as a reference point for filling out vendor forms
Collaborate with other departments in the organization for input so forms can be filled out properly and submitted in a timely manner
Manage a sharepoint and ensure all completed vendor forms are readily accessible and stored
Sales Tools and Internal Application Administration and Support
ZoomInfo, Calendly, Outreach, LinkedIn Sales Navigator, Xactly
Pharma Email, Med Device Email, MyLexis, Adobe Sign, Tableau, Webstar, ASK Ticket, Salesforce tools team, Salesforce UAT, GCRM, Appian
Territory Planning and Variable Compensation
Work with sales management to develop territories and compensation plans for the reps
Setup rues and plans in Xactly
Manage overall commission process ensuring calculations are done properly and reps are paid accordingly.
Are you keen to develop your Product Management career? Join us in shaping the world. About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (https://www.relx.com/) , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.About the RoleThe Legal Product Manager will lead strategic product development and management. They will contribute to the development of functional and business strategies, ensuring alignment with organizational priorities and objectives. This role involves overseeing the entire product lifecycle and collaborating with cross-functional teams. Responsibilities
Leading the strategic planning and development of new products, ensuring alignment with business objectives and market needs
Collaborating with cross-functional teams to define product requirements and specifications
Conducting market research and analysis to identify opportunities for product enhancements and new product development
Managing the product lifecycle from concept to launch, including pricing and positioning strategies
Monitoring product performance and customer feedback to drive continuous improvement and innovation
Providing guidance and support to junior product management staff, fostering a culture of excellence and collaboration
Requirements
Have a proven track record in product management, demonstrating successful product launches and lifecycle management
Be adept at conducting market research and analysis to inform product development decisions
Possess exceptional leadership and communication skills, with the ability to collaborate effectively across cross-functional teams
Be highly analytical, with the capability to interpret data and customer feedback to drive product enhancements
Have a solid understanding of pricing strategies and market positioning for products
Be experienced in mentoring and developing junior product management professionals
Possess a background in a relevant field such as business, marketing, or engineering
Be proficient in using product management tools and software to support product development and management processes
Work in a way that works for youWe promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.
