As a Sr Customer Experience Professional here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.You will report directly to our Director of Customer Support and you’ll work out of our Raleigh, NC location on a Hybrid work schedule. In this role, you will impact the organization by driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.KEY RESPONSIBILITIES
Collaborate with cross-functional teams to resolve customer issues
Monitor and track customer key performance indicators to measure the effectiveness of operational excellence initiatives.
Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
Manage annual maintenance fee process
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/) The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE
3 years of proven experience in driving operational excellence and process improvement initiatives.
Strong analytical and problem-solving skills.
Excellent project management and organizational skills.
Ability to collaborate and influence cross-functional teams.
Experience in customer experience management is preferred.
Excellent communication and presentation skills.
Proficient in data analysis and reporting tools.
WE VALUE
Bachelor's degree
Project management experience
Strong team management skills
Innovative and solution-oriented mindset.
Excellent interpersonal and relationship-building skills.
Advanced Excel skills.
ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
