Security Operations Specialist I- Raleigh [10000822] The purpose of this position is to provide support for retailers, staff, and the general public by conducting criminal and administrative investigations, completing the two daily live drawings, and as providing a physical security presence around the clock. You’ll be completing incident reports, investigating player complaints, analyzing data, conducting the daily draw process, certifying and distributing the winning numbers, as well as monitoring all North Carolina Education Lottery (NCEL) regional facilities across the state. If you have an investigative and security background, enjoy analyzing data, and want to learn every aspect of Security Operations, the North Carolina Education Lottery has an exciting opportunity for you to become a part of our Security team as a Security Operations Specialist! Successful candidates will also possess a calm demeanor when dealing with the general public and provide excellent customer service. Come and develop your career in this fun, friendly and fast-paced environment! The Lottery was recently named one the 2024 Triangle’s Best Places to Work. Responsibilities: Completes investigations, writes reports, and conducts phone interviews concerning theft, fraud, damage to property, and other Lottery related incidents reported by retailers and players.Uses Microsoft Excel, Power BI, and other reporting tools every day to analyze gaming data to resolve player disputes regarding proper payment of lottery tickets.Responds to emails and phone calls concerning missing ticket inventory from vendors and internal departments, and utilizes backend software systems to change ticket statuses appropriately.Maintains the integrity of the daily live draw process by following a highly detailed procedure, including working with an auditor to certify and distribute the winning numbers, with either the traditional draw or RNG machines.Responds to onsite physical security concerns/alarms. Monitors all NCEL regional facilities via security cameras and access control software.Creates identification and access badges.Other duties include assisting NCEL Investigators, law enforcement and internal partners; data entry to verify security functionality of new scratch off games; and other security administrative tasks as needed. Requirements: High school diploma or equivalency. Associate's degree preferredMinimum of 2 years of experience conducting criminal and administrative investigations, and writing detailed reportsMinimum of 2 years of experience conducting investigative interviews to detect deception, evasion, or fraudExperience using Microsoft Excel and other data base tools to analyze data to determine the validity and accuracy of investigation and interview findings General knowledge of laws and proceduresProvide Customer Service and the ability to communicate effectively both orally and in writingIntermediate level skills in MS Office, Excel, Word, and AccessStrong attention to detail and ability to complete step-by-step processesFloating position: typical shift is 8 a.m. to 8 p.m. but will be required to cover other shifts when necessary (5 a.m. – 5 p.m., 12 p.m. – 12 a.m., or 2 p.m. – 2 a.m.) This position is designated as essential. It is not eligible for telework. Hiring Range: $46,434 (This nonexempt position will be hired at or near the posted rate.) Closing Date: September 22, 2024 About the North Carolina Education Lottery We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website www.nclottery.com. At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment. All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc). Apply in minutes! Get started by uploading your resume. Click here for our Careers Page. Equal Opportunity EmployerPI249641179 Apply
