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Position is located in Morrisville, North Carolina.Manage the operations of the Fire Alarm Inspection & Service Division. Manage the technical and administrative personnel within the Division. Achieve financial and operational goals of the Division including revenue generation, cost control, and gross margin contribution. Ensure a high level of customer satisfaction for Fire Alarm customers.The Manager will supervise technical and administrative personnel in order to achieve any financial or operational goals. Will be responsible for ensuring customer satisfaction. The Manager is also responsible for ensuring a safe working environment for technical personnel and for ensuring that they are properly trained.RESPONSIBILITIES: Work with the Senior Operations Manager and other managers to develop financial and operational goals. Ensure the effective operation of the Fire Alarm Inspections & Service Division and the efficiency of personnel. Establish productivity goals for technical and administrative goals that fit in with the tactical priorities of the division. Achieve the assigned monthly goals for revenue and cost control and correct any budgetary deficiencies. Lead the technical and administrative personnel in providing a high level of customer service. Ensure that the technical personnel are highly trained in our services and products as well as safety. Learn and ensure compliance with all applicable industry codes.REQUIREMENTS: Possess any necessary licensing and certification required by National, State and Local codes. Minimum 3-5 years related experience either in the fire protection industry or the commercial customer service business. NICET or equivalent training from manufacturers or institutions. Working knowledge of NFPA 72. Experience in reading and interpreting blueprints, diagrams, submittals, specifications, programs schematics and operational/product manuals. Ability to operate hand and power tools. Capable of performing physical labor to include carrying and moving equipment and tools up to 40 lbs. Proficiency with using PCs including working knowledge of MS Excel / Word as well as iPhone/iPad apps. Demonstrate a high level of customer service. A strong work ethic and professional appearance. Ability to work within a team environment. Self-starter that can work with little to no supervision. Strong organizational skills, positive attitude, and an ability to learn quickly. Strong working knowledge of NFPA codes.Other details
Pay Type Salary
Req #1448Monday, August 26, 2024Apply#: 19190
