The US Personal Banking (USPB) Marketing Transformation and Delivery (MT&D) organization is responsible for marketing operations, channel delivery and marketing technology in support of the Consumer Bank’s marketing efforts, inclusive of Branded Cards, Retail Bank, Retail Services, Mortgage and Wealth Management. The VP, Marketing Transformation is critical role within the organization, responsible for supporting a multi-faceted team of professionals charged with defining, driving, and commercializing our Transformation roadmap with a focus on radically improving speed to market, operating efficiency, and quality. The VP will work to support cross-functional teams throughout the enterprise to fundamentally reshape end-to-end capabilities leveraging a diverse consultative toolkit and strong facilitation skills to manifest meaningful change. This role will support various workstream and projects within the roadmap requires an experienced individual, preferably with deep exposure to Consumer Financial Services Marketing capabilities.He or she should be skilled in driving radical innovation across processes, operating model design, infrastructure, and policy implementation. Core areas of focus include:
Define the transformation strategy : Support in defining strategy,opportunity, and discovery efforts to identify target strategic initiatives while working with leadership to help define the longer-term organizational strategy for change.
Mobilize and drive strategic initiatives : Scope, mobilize, and drive critical strategic transformation programs with an emphasis on end-to-end change. Leverage a diverse consultative toolkit and advanced facilitation techniques enabling deep collaboration & partnership with extended teams while accelerating the change management lifecycle.
Value capture : Drive articulation of the value of transformation across the Marketing ecosystem and all change programs impacting priority capabilities. Measure and monitor the impact of change through both operational and financial metrics including improvements in speed to market, campaign agility, and operational risk.
Risk & Control: Support the evolution of our process-based risk framework ensuring future state design simplifies & standardizes the way in which we operate. Work with partners within and outside of Marketing Transformation & Delivery to ensure the organization meets its Risk commitments (e.g. Issue remediation, etc.).
Qualifications:
5+Years of experience in Financial Services, Marketing, and/or Digital
5+ Years in Marketing including strategy, operations, audience management, channel management, content, and/or MarTech
Requires attention to detail and good communication skills
Strong ability to problem solve and sense of ownership
Demonstrated organizational skills and ability to manage multiple tasks under aggressive timelines
Solid communication and presentation skills
Strong interpersonal skills and demonstrated success in building collaborative relationships with the ability to influence the development and execution of key strategies/initiatives
Ability to work well under tight deadlines in a fast-paced and team-oriented environment
Execution and results oriented with a desire to drive change and continuous improvement
Familiarity with strategy development responsibilities with a proven ability to develop multi-year change plans, business cases, and storytelling
Desired exposure to key applications across the MarTech ecosystem e.g. Aprimo, Adobe, Salesforce Marketing Cloud, Pega, and/or Naehas
Education:
Bachelor’s/University degree
Job Family Group:MarketingJob Family:Digital & Social Media MarketingTime Type:Full timePrimary Location:Wilmington Delaware United StatesPrimary Location Full Time Salary Range:$114,720.00 - $172,080.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Nov 21, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
