(By lingual preference, Spanish and English )As a Customer Service Representative, you will be responsible for delivering exceptional support by actively listening and responding to customer inquiries and concerns. Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders in a timely, efficient, and courteous manner.
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
