Job SummaryBravera Bank is hiring for a Digital Success Technician in Bismarck, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.This position is responsible for assisting the Digital Success Managers with their current relationships by providing service and support for all digital banking products.Measures of Success
Helping Digital Success Managers with Sales and Implementation of products and services
Assisting with administrative and support/maintenance duties
Adopting organizational responsibilities and public relations activities, such as attending community events, or participating in company sponsored shows/booths, etc.
Primary Duties and Responsibilities
Responsible for assisting with the management of current relationships by providing service and support for all digital business banking products. Examples of digital business banking products includes, but is not limited to:
Internet Banking
Bill Pay
Cash Management
E-Deposit
ACH Services
Merchant Card Services
Credit cards
Debit cards
Phone Banking
Mobile Banking
Digital Statements
Zelle
Act as a secondary contact for the Digital Success Managers as needed. Assist in overseeing the maintenance of customer accounts ensuring customer needs are met.
Will assist in providing sales and support services by working with primarily the Digital Success Managers, along with the Digital Banking team and other departments to identify cross-selling opportunities, conduct annual needs analysis, and oversee on-going maintenance of accounts to ensure customers needs are met.
Earn and maintain the respect and trust of customers and fellow employees.
Travel as needed for product installs and maintenance.
Assist with projects related to Digital Banking.
Responsible to promote a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization.
Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera.
Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
Maintain a working knowledge of all digital business banking products and features and effectively communicate the benefits to customers.
Maintain a working knowledge of all business and personal products to provide service and to cross-sell to customers in an effort to better serve the customer.
Will recognize and leverage opportunities among all Bravera customers, particularly in regards to digital products and services.
Maintain a high level of computer competency, including PCs and the banks core processing system, and Microsoft products. (Excel, Word, PowerPoint, etc.)
Fully understand and adhere to current banking regulations, policies, and procedures related to digital banking compliance and overall safety and soundness.
Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees and organizations.
The employee will adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Assist in the review of fee structures for digital products and card services and make recommendations for changes as needed.
Participate in annual review of digital banking forms and contracts.
Provide exceptional customer service to Bravera customers.
Qualifications
Education: High School Diploma or equivalent
Experience: Prior banking knowledge is helpful but not required
Skills/certifications: High level of interest in digital products
LocationBismarck, NDBenefitsTo support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.Our Values
Give and earn trust. We support and empower one another to earn trust through accountable performance.
Learn, teach and mentor. We are a learning organization that invests in growth and development.
Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.
Want to learn more about careers with Bravera? Go to bravera.bank/careers.#ForgeYourPath with us! Find us on Facebook, Instagram, Twitter, LinkedIn and Youtube.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).
