Job DescriptionWe are seeking a Customer Support Specialist to join our dynamic team in Akron, OH. The ideal candidate will be responsible for providing timely and professional support to our clients, resolving inquiries, and ensuring customer satisfaction. You will play a crucial role in maintaining positive client relationships and supporting the company’s reputation for excellence.ResponsibilitiesHandle incoming customer inquiries via phone and email with professionalism and accuracyResolve product or service issues promptly by clarifying complaints, determining the cause, and offering solutionsMaintain records of customer interactions and transactionsCollaborate with internal teams to ensure customer needs are metProvide feedback on the efficiency of the customer service processMeet performance targets and adhere to company protocols
