Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.As an Office Coordinator, you will provide high customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. The Office Coordinator Multi-Sites is responsible for coordinating daily administrative duties in multiple medical office locations ensuring efficient, consistent and professional patient flow.Your primary duties will include, but are not limited to:
Maintaining communication with patients, families, and other caregivers.
Assisting with patient admissions, transfers, and discharges.
Answering phones/triaging calls.
Scheduling appointments/diagnostic testing and surgical procedures.
Obtaining referrals/authorizations.
The ideal caregiver is someone who:
Is professional, reliable, and punctual.
Demonstrates a strong work ethic in a team environment.
Is technologically proficient.
Has excellent communication skills.
Can effectively multi-task while paying attention to details and staying organized.
This is an excellent opportunity for someone who is looking to build a career at a hospital that prioritizes career growth, learning opportunities, and employee wellness. This opportunity also offers tuition reimbursement after one year of employment.At Cleveland Clinic, we know what matters most. That is why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you will find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:
Coordinates reception, appointment scheduling, registration, charge entry, cashiering and medical records functions to promote the smooth, efficient flow of patients through the office.
Collaborates with coding coordinator(s) to ensure compliance with ICD-9 and CPT coding. Ensures accurate and timely processing of charges and denials. Troubleshoots billing problems.
Implements organizational policies and procedures. Identifies, analyzes and resolves work problems. Takes appropriate steps to solve patient and guest complaints or problems. Recommends, implements and evaluates patient satisfaction initiatives.
Ensures accurate and timely entry of registration data as well as accurate and timely collection of and posting of co-pays and account balances in accordance with policy.
Serves as liaison for practice and administration, billing service, IS, finance and other hospital departments.
Maintains strict control of expenses in accordance with the budget.
Assists in the reporting of payroll.
Prepares check requests for purchased items in a timely manner and works with Accounts Payable to process payments.
Monitors facilities to ensure they are safe, secure and well maintained. Ensures adequate inventory of supplies and equipment. Ensures offices are opened and closed according to procedures.
Identifies marketing opportunities and promotes office in a positive manner in the community.
Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
Travels to the multiple sites to provide support to office staff and or back-up to Practice Manager as needed.
Other duties as assigned
Education:
Associate's degree in relevant field or the equivalent on-the-job experience.
Certifications:
None required
Complexity of Work:
Knowledge of billing procedures and CPT and ICD-9 coding skills. Proficient with computer software applications (Word Excel) and medical practice management systems. Ability to troubleshoot and train others on the use of medical office systems. Excellent verbal and written communication skills and interpersonal skills. Ability to deal with patients, physicians office staff members, administration and the public effectively in a proactive manner.
Work Experience:
Three to five years? experience in physician office setting.
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
