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This is not your typical call center job and we are not your typical insurance company. This is an opportunity to begin a career with a young, growing insurance and technology company working in a state of the art, cool and fun office in individual work spaces. Yes, you will begin by handling calls from our customers and from there will continuously increase responsibilities and emerge as a subject matter expert assisting our producers all within the first 8 months. While working with a friendly and supportive team you will learn the foundation of our business in a role that will take you wherever you want to grow with us.
If you are genuinely excited to help customers, are patient, empathetic and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us¦
What youll be doing:
Manage a high volume of incoming calls, chats and emails
Identify and assess customers needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team customer service targets and performance measures
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage and astound customers
We are looking for someone who has:
Proven customer support experience or experience as a client service representative
Track record of over-achieving targets and goals
Proficient in navigating Windows based computers and using multiple software applications across two monitors
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task (specifically while talking with callers and resolving their inquiries), prioritize and manage time efficiently
Excellent verbal and written communication skills
High school diploma or equivalent
Highly preferred candidates also have:
Associates Degree
Experience working in Property & Casualty/ Homeowners Insurance
Property & Casualty Insurance License
Spanish speaking
Insight Catastrophe Group (ICG) is the parent company of two growing organizationsSageSure Insurance Managers and Insight Catastrophe Managers. Together we provide innovative property insurance products and software solutions. We provide generous benefits and perks that include; a gym on premises, unlimited snacks and drinks, tuition reimbursement, generous referral bonuses, gym reimbursement, volunteer days, comprehensive health insurance programs, a matching 401K, and regularly scheduled fun activities across all of our locations.
If helping to shape the future of an industry sounds exciting, then a career at ICG/SageSure may be just what youre looking for!Â
