We are a local bakery making the finest pastries in Cincinnati since 1983. We pride ourselves on using our own original recipes and from scratch baking. We are currently looking for customer service specialists that are committed to great customer service and have a passion for all things sweet!
Our current hours are Mon-Sat 10-4.
Interested candidates should posses the following traits:
outgoing, friendly personality
desire to learn about our baked goods and educate our customers
attention to detail
strong communication skills
available to work weekends and holidays
self motivated, ability to move from one task to another
eager to help customers
desire to learn and grow
Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
