At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Primary Function/General Purpose of PositionThe RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates.Full Time - Day Shift – shift time subject to change based on need of operation – shift can vary between 4-9 hour long shifts between the hours of 7am – 7pm – rotating every third weekend and holidayEssential Job Functions
Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows.
Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting.Schedules provider appointments andfacilitates provider communication.
Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows .
Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
Participates in process improvement, professional development, peer development and peer review
Licensing/CertificationRN license required in applicable state(s).Multistate/Compact RN Licensure preferredEducationADN or Diploma Nursing requiredBSN preferredWork Experience1 year of acute care nursing experience required.Triage experience preferred .TrainingEPIC Electronic Health Record (preferred)Working Conditions -Periods of high stress and fluctuating workloads may occur.General office environment.May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.Prolonged periods of working alone.Other: Remote/ At Home work Environment Opportunity may be provided. This is dependent upon business needs and capability. Will require a signed agreement. Minimum internet speed of primary and secondary work locations is: download speed of 100Mpbs; upload speed of 20Mbps. Reference policy: Conduit Health Partners Work from Home. Many of our opportunities reward your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much moreBenefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
