Job DescriptionBeloform is seeking a detail-oriented and proactive Customer Service Assistant to join our growing team. The ideal candidate will provide outstanding support to clients by addressing inquiries, resolving issues, and ensuring satisfaction through exceptional service delivery. This is an opportunity to join a company that values development, integrity, and excellence.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systems in a timely and professional manner.Provide accurate product/service information and assist customers with account-related matters.Document customer interactions and follow up to ensure resolution and satisfaction.Collaborate with internal departments to escalate and resolve more complex issues.Maintain organized records of customer conversations and transactions.Identify opportunities to improve customer service procedures and workflows.Assist in administrative tasks related to client services and account updates.
