Job DescriptionWe are seeking a Customer Service Officer to join our team in Cincinnati, OH. This role is ideal for a detail-oriented professional with strong communication skills and a passion for delivering exceptional client support. The successful candidate will act as the primary point of contact for customers, ensuring that inquiries are handled efficiently and with the highest level of service.ResponsibilitiesServe as the first point of contact for customer inquiries via phone and email.Provide accurate information about products, services, and company policies.Resolve issues promptly and escalate complex cases when necessary.Maintain detailed and organized records of customer interactions.Collaborate with internal departments to ensure client satisfaction.Identify opportunities to improve processes and customer experience.
