OUR STORY AND HOW YOU CAN HELP CONTRIBUTE Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day, the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, all with a starting bid of $1. EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “Uncommon Promise”. If we don’t uphold our end of the bargain, we’ll do our best to make it right. We promise that everything on our platform is authenticated or validated, presented clearly and accurately, and is handled with the utmost care. We’re seeking a Home Services Sales Specialist who’ll be responsible for managing lead flow as well as answering sales inquiries. This person will also initiate e-mails to people who inquire through that platform as well as manage all contacts and sales-related content for customers in our CRM system. EBTH is a vibrant, game-changing company looking for an all-out team player who can thrive in a startup culture, provide exemplary service, and help us grow this exciting business. As a dynamic company, we move fast and seek to continuously improve – and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey and we’re eager to share our story with shoppers, clients and consignors across the world! Discover everything uncommon at EBTH.COM. TASKS YOU'LL BE JUGGLING:
Actively seek to understand the client’s needs and propose the best solutions utilizing our unique and one-of-a-kind consignment services. Sell our unique and one-of-a-kind home and consignment services!
Manage current lead flow and sales inquiries (phone calls, emails, and inquiries generated through our website).
Monitor Customer Resource Management System and manage incoming, in-process, and resolved sales leads.
Initiate email communication with prospective sales leads to thank customers for reaching out to us, let them know what to expect next, and answer frequently asked questions.
Follow up on and manage leads via email, phone, and consignment drop-off times in all markets.
Dispatch leads that appear to qualify for an on-site consultation with the Home Services Team.
Monitor ongoing progress and resolution of all sales leads.
Assist in developing and maintaining process documentation, reporting tools, and customer service indexes as needed.
Administrative duties include but are not limited to scanning and archiving completed Sale Agreements, entering new customers into the EBTH system, etc.
Work directly with the EBTH Director of Sales to drive sales, fill our monthly sales calendars, and keep our sales pipeline full (and growing month after month!).
Perform other duties as assigned.
Have a blast working alongside a vibrant crew of EBTH-ers who like to work hard / play hard!
CREDENTIALS WE ARE SEEKING
2+ years of previous sales experience, preferably in a phone-based environment.
2+ years of phone sales or service experience.
Previous Salesforce experience is a plus.
Proven track record of performance improvement and innovation.
Adaptability in the face of ongoing growth and change.
Excellent writing skills and serious attention to detail.
We are not providing relocation for this position and are only accepting applications for candidates who are located in Ohio and/or the Cincinnati, OH metropolitan area.
We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.
Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.
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