Job Description:Role Summary/Purpose:This Insides Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals.This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio.We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities:
Own a defined territory / set of accounts
Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings
Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory
Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
Support sales and marketing campaigns
Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels
Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and WebEx. Support follow up training as required
Provide support to FSMs, as requested, for shared territories / accounts including FSM post visit follow up calls
Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns
Assist in client escalation and resolution processes
Deliver on Quality Assurance standards set forth by the organization
Capture all client interactions in Salesforce
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Minimum of 1 year of telephone sales/field sales experience in financial services industry; or
Minimum of 3 years sales experience if unrelated industry
Demonstrated ability to use various software programs
Desired Characteristics:
BA or BS degree
Spanish/English fluency
CRM experience (Sales Force preferred)
Professional and consultative selling skills with emphasis on influencing others to take action
Ability to work in a team
Analytical thinker with excellent presentation, organization, communication and time Management skills to successfully support your Commercial Zone
Excellent written and verbal skills
Excellent telephone etiquette
Excellent organizational and follow-up skills
Ability to manage multiple priorities
Willingness to work a flexible schedule, which may include overtime and weekends
Self-motivated
Strong problem-solving skills.
Grade/Level: 07The hourly rate range for this position is $24.00 - $33.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience or skill level.Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:Sales
