Description We are seeking a dedicated and empathetic Patient Service Representative for ongoing opportunities. In this role, you will act as the first contact for patients, assisting them with scheduling appointments, registration, billing inquiries, and other general office tasks. The ideal candidate will have a passion for healthcare, a knack for customer service, and be able to thrive in a fast-paced environment.Responsibilities:
Greet and check-in patients in a friendly manner.
Schedule patient appointments and maintain accurate patient records.
Collect co-pays, deductibles, and other payments from patients.
Answer and manage incoming calls; respond and follow-up on inquiries.
Conduct patient pre-certification to ensure coverage for appointments and medical care.
Assist new patients with patient registration forms.
Communicate with insurance companies to verify benefit eligibility.
Resolve patient issues, handle patient inquiries, and manage patient complaints.
Requirements
High school diploma or equivalent.
One year of customer service experience ideally in a healthcare setting.
Proficiency with medical software, Word, Excel, and electronic medical records (EMR) systems.
Excellent interpersonal and communication skills.
Strong multitasking and organizational skills.
Knowledge of medical terminology and healthcare billing.
Strong attention to detail and accuracy.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
