Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.As a Continuous Improvement Advisor, you will manage large and complex improvement activities or projects, leveraging project management and continuous improvement tools to deliver results. You will have the chance to partner with key Institute or Enterprise leaders to manage CI (Continuous Improvement) activity and projects. Instructs and coaches continuous improvement and project management at all levels of the organization.The Future Caregiver is someone who:
Has High-level management and leadership skills.
Can schedule and manage tasks effectively.
Is experience with conflict resolution and problem-solving.
Has written and verbal communication skills.
Has organizational and multitasking skills.
This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:
Independently lead operational teams' knowledge of the Cleveland Clinic Improvement Model (CCIM) including but not limited to Organizational alignment, Visual management, Problem-solving, and Standardization.
Creating and maintaining CCIM program efforts across the assigned area, independently
Leads large or complex projects leveraging advanced continuous improvement and project management tools within assigned area.
Teach, coach, and mentor leadership down to frontline caregivers, and any CI members as requested (CI I & IIs) on continuous improvement best practices.
Build capability in customers and CI team members in the form of analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in moderate to large sized areas independently.
Ability to manage a portfolio of large improvement activities capturing quantifiable results
Research best practices within and outside the organization and apply learnings to assigned area
Can lead, train, and advise on the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
Independently establishes effective working relationships with individuals at all levels of the organization, and external to the organization, to achieve mutually beneficial results.
Ability to track and maintain success metrics alongside CI Program Director.
Can demonstrate flexibility and adaptability within a team.
Identifies the relevant need for the organization, develops and executes a plan to address this need while applying the Continuous Improvement model.
Assists CI I and CI II in navigating organizational politics/climate.
Utilizes customer orientation and ability to clearly match support tools and services to the needs of stakeholders.
Partnering with operational leaders to drive decision making for the success of the business.
Other duties as assigned.
Education:
Bachelor's Degree required
Master's Degree required
In lieu of Master's Degree, 6 years of process improvement experience or a Lean Certification may suffice
Certifications:
Project Management Professional (PMP) or Lean Certification preferred
Complexity of Work:
Demonstrate knowledge of quality tools, lean foundation elements and change management.
Lead data analysis sessions and speak about the drive/watch metric dashboard without assistance. Can build graphs and charts from raw data and interpret them meaningfully.
Display a solid understanding of core industry concepts, the state of the industry and how it applies to our work, CCHS organization and design, systems, culture, politics, key players, and core processes.
Can independently communicate (written/verbal/presentation) with individuals inside and outside our organization and at all levels (exec through front line) with clarity of message and effective listening capability to achieve several goals: influence, inform, understand, resolve and reduce ambiguity, etc.
Understands the core concepts of Lean and can utilize them to achieve dramatic results (using tools like process mapping, visual management, standard work, demand analysis, basic statistics, observation methods, VSM, Material pull, project management, control plans, FMEA, productivity management, kaizen, flow diagrams, spaghetti diagrams, fishbone diagram, cause & effect, brainstorming, 5 Whys, root cause corrective action, pareto principle, histograms)
Work Experience:
Minimum six years business or healthcare experience
Four-year process improvement or project management
Experience in transformation or change agent role within an organization engaged in a Lean transformation preferred
Effective communication skills and ability to collaborate with all organizational levels, including senior management down to the frontline caregivers
Health care experience preferred
Demonstrated ability to teach/coach/influence/ advise leadership at all levels regarding continuous improvement principles and practices and role of leader in a continuous improvement organization
Has coached and trained leadership and frontline caregivers on execution of kaizen process.
Physical Requirements:
Walking, standing
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
