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Join Cleveland Clinic\'s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
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Overview
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This role will closely align with business stakeholders and Global Business Process Owners to capture business requirements, elicit best practices, and define global business processes within OTC.
The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and standards.
They will work in partnership with the Digital Technology (DT) organization as well as third party consultants to ensure a fit-for-purpose cloud application configuration and solution that satisfies standards for user experience.
A successful candidate must be able to think broadly and connect the end-to-end processes yet be comfortable in the detail with a broad understanding of the process, how they are performed, where the levers are, and how they can be improved to ensure the process delivers the strategy of the business.
This position can be based anywhere within EMEAI, working remotely.
Responsibilities of the position include working within the Order to Cash workstream to:
Global Business Process Management:
Assist the Business Process Owners to define and standardize global business processes for enterprise customer account support, order management, pricing management and export order management and enable value realization for the global Enterprise Resource Planning (ERP) and associated boundary applications.
Partner with Product Owners, DT resources, Consulting Partners, and key Business Stakeholders.
Align key stakeholders on the direction of the global processes and build consensus.
Identify and engage with Subject Matter Experts (SMEs) who represent all divisions and lines of business within all regions of the company to ensure representation.
Work with SMEs to gather and document business requirements.
Participate in on site discovery sessions.
Record use cases for global vs. regional solutions including statutory and regulatory requirements.
Build and document process workflows in enterprise document repository.
Ensure processes align with data definitions and governance requirements. Identify gaps, conflicts, and partner with appropriate Enterprise Data owners to resolve.
Develop methods to monitor, track and report key process indicators and develop appropriate governance policies to ensure process compliance.
Coordinate with cross-functional leadership teams (project and business) on issues/concerns for upcoming process changes.
Engage with partners and owners of related business functions and boundary applications as required.
Participate in system integration and user acceptance end-to-end testing and raise concerns to leadership.
Assist with validation and approval of data extracts and loads for testing milestones and go live activities.
Participate in on-site project implementation as well as post go live support.
Continuous Improvement
Support global goals and initiatives via thoughtful process mapping using the enterprise document repository and Celonis process mapping tools, focusing on CI opportunities.
Assist in developing Global Policies and procedures for key business processes to ensure strong internal controls.
Implement best practices aimed at reducing waste, improving customer experience, and enabling individual and team productivity. Stay informed on the latest system updates that will impact existing processes.
Champion the use of automation tools and process simplification.
Change Management
Champion standardization and simplification efforts.
Highlight the positive outcomes of program and business changes and how they support the mission and strategy of the company and stakeholders.
Adopt the use of new tools and resources that help support change at enterprise and local level.
Support the training of end users on processes.
Four-year or equivalent degree in Bus
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Description
What You Will Do
Assist patients through the initial intake process by obtaining clinical information.
Obtain and update demographic information. Ensure accuracy of patient information and management of multiple spreadsheets.
Manage information through current Resource Program
Determine benefit eligibility to Psychiatry, Psychology and Neuropsychology services.
Possess a working knowledge of clinical requirements for all faculty members to ensure accurate clinical referrals.
Ability to manage Referral Information.
Assist patients with insurance questions and review financial/billing related issues that are presented.
Responsible for fostering relationships within UHCMC for recruitment/referral purposes.
Correspondence/telephone calls to be handled in a professional, courteous manner.
Edit and update Orders through AEMR Worklist
Manage referrals from AMA, FMH, and other programs utilized by University Hospitals
Collaborate and work with PCP, Pediatricians, and Psychiatry physicians to assist patients/families with scheduling or referrals
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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Position Overview
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Location: County Correctional
