Job Title: AssignerThe Assigner reporting location is 290 W. Nationwide Blvd. Columbus, OH. This position reports onsite.SummaryAssigns daily scheduled work orders to ensure the attainment of safety, reliability, and compliance goals. Optimizes workforce to ensure the timely response to field operations and other Distribution Operations' customers.Principal Duties and Responsibilities
Compliance with federal and state regulations
Compliance with company policies as they relate to the processing of work orders
Serviceable communication with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply
Efficient distribution of workload that is efficiently prioritized to all field employees for the achievement goals and objectives
Managed workforce level to ensure timely completion of all daily assignments.
Exceptional customer service
Exceptional response time to emergency calls and facility locates.
Effective data-gathering, order distribution and communication
Results that meet or exceed operational goals.
Essential responsibilities:
Assigns the activities of all field employees for all field work based upon workload requests and manpower availability.
Prioritizes and assigns daily work orders to optimize utilization of resources.
Monitors work throughout the day and reprioritizes and reassigns work as necessary to properly manage overtime.
Assigns labor and equipment resources that will support the schedule.
Coordinates the distribution of work to maximize operations effectiveness.
Works with schedulers to ensure the appropriate prioritization and routing of daily work.
Manages the backlog of undated and filler work that needs to get done.
Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
Consults with Schedulers to ensure the most efficient assignment of work.
Coordinates with others, as appropriate (including outside parties utilities and internal resources/departments).
Performs crew adjustments in MDSI based on resource constraints (e.g., employee call out) and notify supervisor of employee's off time.
Performs other resource updates in MDSI, as necessary.
Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
Reschedules work (if needed) and ensures that customers are informed of the updated status.
Required Qualifications for Position
High School Diploma
Equivalent work experience taking into account the Responsibilities above
Proficient MS Office experience (particularly MS Word and MS Excel)
Demonstrated organizational skills.
Good communication skills, both written and oral.
Valid driver's license and acceptable driving history
Must be willing to work overtime, as required
Preferred Additional Qualifications for Position
Associate’s Degree from an accredited institution or equivalent work experience.
Two years experience in Distribution Operations
Knowledge of Distribution Operations' policies.
Dispatching experience is a plus
DisclaimerThis description is not designed to be a complete list of all duties and responsibilities required of the position.Work AuthorizationAuthorized to work in the United States without requiring sponsorship.Inclusion & DiversityValue inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment OpportunityNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.Salary Range:$50,900.00 - $99,000.00Posting Start Date:2024-08-13Posting End Date (if applicable):2024-08-21Please note that the job posting will close on the day before the posting end date.At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.
