Description: We are looking for a highly skilled desktop support technician who can provide end user support to a very large healthcare provider. They will be maintaining all of the hardware and software onsite as well as the personal devices. The environment is very fast paced and demanding. Principal Duties and Responsibilities: Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks) Gather needed information from users that will assist in the timely resolution of requests. Identify situations requiring urgent attention, to better prioritize and route to appropriate area. Provide accurate and timely logging and resolution of issues in the Service Management system. Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner. Responsible for continuous improvement. Performs other duties as assigned.Knowledge, Skills and Abilities Required: Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners. Clear, confident, and calming voice tone when interacting with users. Maintain a questioning attitude until user’s issues are understood. Ability to think and act quickly. Detail oriented and thorough follow up. Expertise in conflict resolution and emotional intelligence. Ability to manage relationships, conflict, and communication with a high-level of proficiency. Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts. Excellent customer service skills and the ability to translate technical information into user-friendly terminology. Exceptional problem solving and technical skills. Time management skills. Have a polite, friendly, and empathetic presence both virtually and in person.Skills:Installs, Desktop, deployments, Desktop, Windows 10, Troubleshooting, Customer service, healthcare industry, active directory, ServiceNowTop Skills Details:
Enterprise IT Experience (6+ months professional IT experience)
Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)
Nice to have: Clinical knowledge and experience
Experience Level:Intermediate LevelEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
