HR Manager, Associate ConnectBrand: Bath & Body WorksLocation: Columbus, OH, USLocation Type: HybridJob ID: 04BMCJob Area: Human ResourcesEmployment type: Full-timeDescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.The HR Manager is a people leader that oversees the daily operations of a high volume service delivery team within Associate Connect. The manager will serve as a trusted advisor, and credible source of insight on HR process, associate relations, talent, and culture. This position requires strong people leadership capabilities, understanding of the retail industry, labor laws, and HR best practices. They will serve as leader subject matter expert in areas of Associate Relations, HR programs and services, and resolving day-to-day people and HR issues.ResponsibilitiesStrategic Leadership
People leader within Tier function, ensuring efficiency and effectiveness through high volume delivery
Lead and energize, be a visible HR leader, and take an active role in advancing the overall HR ecosystem through influence, partnership, and collaboration
Lead and complete the upskilling and re-skilling of team members on strategies and solutions including the relaunch of existing HR initiatives or the introduction of new concepts
Recruit, lead and retain a team of exceptional HR professionals who will serve as the face of HR to functional teams across Bath and Body Works.
HR Strategy Implementation & Influence
Support development and execution of a human resources strategy and services that corresponds with the company’s goals to strengthen and sustain the company.
Partner with Tier leaders and HRBP teams to drive prioritization, integration, and alignment of overall BBW HR strategies
People Services Delivery
Uphold Bath and Body Works values and standards of conduct by acting as an expert in and providing oversight for associate relations strategies, complex investigations and inquiries from associates and people leaders.
Research, lead, and resolve elevated HR matters including associate inquiries, absence management, associate relations, and customer care inquiries.
Provides advice and guidance to team on associate relations, absence management and performance management.
Identify and assess trends and risk within organization to drive initiatives, policy improvements and overall culture.
Ensure policies, procedure and practices are adhered to in compliance with federal, state, and/or municipal laws
Culture, Change & Engagement
Deliver Best-in-Class HR experience to associates using effective communication through high volume interactions face-to-face, by phone and through written channels.
Support and complete HR and change initiatives in a fast-paced retail environment.
Qualifications
5+ years of demonstrated experience in a Human Resources function
Ability to manage and lead high volume HR teams across multiple business units, buildings and geographic markets
Experience working in a retail environment a plus, but not required
Ability to lead through change and navigate the fast pace demands of a retail environment
Expert in leading associate relations, performance management, case management, and other people strategies.
Excellent customer service skills with demonstrated ability to deescalate highly emotional situations
Knowledge and expertise in employment laws and regulation
Proficient and up to date in current HR technology, systems and analytics
Excellent critical thinking and decision making skills
Expertise providing executive coaching and counsel to senior leaders
Exceptional leadership, communication and interpersonal skills
Education
Bachelor’s Degree or equivalent work experience
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
BenefitsWe invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all role(s) are filled.
