Job DescriptionA client of Insight Global is looking for an IT Product Analyst in the insurance space. This individual will be working on a team of 4 production analysts the team uses workload automation software to manage, schedule, and optimize the execution of business processes, transactions, and workflows to increase efficiency, reduce manual intervention, and reduce errors and delays in end-to-end processes. Serve as a point of contact to create a positive customer support experience and build rapport and trust with business partners and application teams.Essential functions include using workload automation software, build and validate job flows, calendar requirements, and scheduling criteria across all platforms. Confirm automated jobs and schedules comply with established standards, are efficient, and meet processing requirements. Assist application teams and business partners in in defining automation requirements and task scheduling activities to ensure batch schedules are properly configured and optimized. Provide quality control and testing services during the development of new task scheduling. Monitor and analyze business requirements, procedures, and problems to recommend or implement changes and improvements to workload automation jobs and schedules. Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing. Engage with the appropriate support teams and/or coordinate resolution of issues and incidents. Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Assist in the creation and maintenance of departmental procedures, best practices, and standards. Identify and recommend enhancements to improve the productivity of the operations and task scheduling areas. Work with vendors and third parties to troubleshoot and resolve issues as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements3+ years of data processing experience in a technical capacity 2+ years of experience using workload automation systemso BMCs Control-M Proven experience using ticketing systems and workflow processeso Snow Ticketing System (ITSM) Understanding of one of more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred. Experience with scripting languages Python, SQL, JSON Experience creating connection profiles nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
