IT Program Manager - Customer Success

IT Program Manager - Customer Success

16 Feb 2024
Ohio, Columbus, 43085 Columbus USA

IT Program Manager - Customer Success

As an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This role requires a strong grasp of the big-picture - namely, how can technology help achieve business goals - as well as a keen ability to establish priorities, manage rAs an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This role requires a strong grasp of the big-picture - namely, how can technology help achieve business goals - as well as a keen ability to establish priorities, manage resources and budgets, and build and incentivize high-performing teams. You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. Once you and your team establish a roadmap, you'll play an integral role in ensuring that the project is running on time, within budget, and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you'll work with your team to set goals, foster collaboration, and promote the values, culture, and brand of JPMorgan Chase & Co.Key responsibilities

BS/BA degree or equivalent experience.

Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines.

Understanding of global and line of business project and program management standards and methods.

Experience working with high-performing teams in complex program execution.

Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations.

Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.

Ensure all projects in the program are delivered with high quality, on scope, on time & on budget, while escalating decisions to executive sponsors as necessary.

Monitor PM performance via standard governance practices and behaviors.

Identify and secure resources including project team, vendors and consultants.

Acts as the communications conduit to executive sponsor & project stakeholders; conducts regularly scheduled briefings/status updates.

Create an environment that breeds trust and collaboration with others. Exhibit a strategic business focus with a customer-focused perspective.

Required qualifications

Substantial IT Project Management experience, or relevant business or team leadership.

10 years' experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.).

Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology.

Strong knowledge of industry standard project management tools for financial and project reporting (i.e., Clarity, JIRA, Beeline, Microsoft Project etc.).

Formal project management training and discipline knowledge required.

Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals.

Experienced in Scrum Agile Project Management that can take our product development teams to the next level in adoption of Agile, Scrum and Kanban practices.

Strong knowledge of Agile industry standard best practices to provide high touch and hands on team guidance in an agile framework.

Proven experience managing geographically distributed and culturally diverse workgroups.

Extensive experience with multi-million-dollar projects with high complexity and client focus.

Proven experience at delivering high quality projects on time & within budget.

Preferred qualifications

Extensive experience at presenting metrics to key stakeholders.

Excellent oral and written communication skills across functions and teams, up and down the chain of command.

Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.

Ability to motivate Project teams, leveraging strong leadership & analytical skills.

Proven negotiation & influencing skills.

Strong stakeholder management & customer focus.

Strong knowledge of IT environment and working with outside Service Providers/Vendors.esources and budgets, and build and incentivize high-performing teams.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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Job Details

  • ID
    JC51068402
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    JPMorgan Chase
  • Date
    2024-02-16
  • Deadline
    2024-04-16
  • Category

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