Lead risk management to deliver products and experiences across the firm. Establish a structured approach, enhance visibility, and drive actions to ensure the maturity of products and the organization, minimizing risk impact. Collaborate with key leaders and subject matter experts in risk, controls, and compliance to achieve these goals.As a Product Portfolio Operations Manager in Employee Experience Channels, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.Job responsibilities
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
Ensures that the organization has rigor and established processes that allows the product to demonstrate adherence to audit, regulatory requirements and managing risks that could impact the business.
Conduct regular risk assessments to identify potential concerns and vulnerabilities in the product development lifecycle.
Evaluate the impact and likelihood of identified risks and develop mitigation strategies. Maintain a risk register and ensure that all identified risks are documented and tracked.
Develop and implement controls to mitigate identified risks, ensuring alignment with industry best practices and regulatory requirements. Identify opportunities for preventative controls and or automated controls. Ensure controls are appropriately designed to mitigate risk.
Oversee controls to ensure evidence can be produced to demonstrate control performance/effectiveness. Ability to write procedures, issues, action plans.
Monitor the effectiveness of controls and update them, as necessary. Conduct regular audits and reviews to ensure compliance with established controls.
Ensure that product development processes comply with relevant laws, regulations, and industry standards. (GDPR, local/regional etc.). Assist in internal and external audits and ensure that any findings are addressed promptly. Stay updated on regulatory changes and ensure that the product team is informed and compliant. Maintain comprehensive documentation of risk assessments, controls, and policies.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in program management or performance optimization.
Proven ability to manage and implement operational effectiveness initiatives.
Proven ability to operate within the product development life cycle and agile methodologies.
Minimum 5 years of experience in risk management, IT audit, cybersecurity, or a related field within a technology organization.
Certified Information Systems Security Professional (CISSP) and Certified in Risk and Information Systems Control (CRISC).
Leadership Experience: Experience leading teams or projects, particularly in a risk management or technology context.
Preferred qualifications, capabilities, and skills
Industry Experience: Experience in the specific industry of the product organization (e.g., fintech, healthcare, e-commerce) can be highly valuable.
Certified Information Systems Auditor (CISA) / Certified Information Security Manager (CISM)
IT Infrastructure: Strong understanding of IT infrastructure, including networks, databases, cloud services, and application development.
Cybersecurity: Knowledge of cybersecurity principles, practices, and frameworks.
Risk Assessment Tools: Proficiency with risk assessment tools and methodologies.
Regulatory Knowledge: Familiarity with industry standards and frameworks such as ISO 27001, NIST, COBIT, ITIL, GDPR, and other relevant regulations.
Exceptional interpersonal skills; exceptional collaboration and relationship building skills. Solid critical thinking, attention to detail and analytical skills.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
