Scrum Master

Scrum Master

03 Nov 2023
Ohio, Columbus, 43085 Columbus USA

Scrum Master

Job Description

As a Agility Lead, you will help drive the Service Instance vision for Merchant Services Infrastructure within Client Reliability Services: develop and manage the modernization evolution, work with key internal and external stakeholders, conduct analysis of Global Technology Infrastructure tool sets, key usage metrics, and other analytical data to define a differentiated vision that delivers unique value.

Merchant Services Infrastructure Organization is a dedicated team that provides support for #1 Merchant acquirer who handles more than $1.8T in transactions per year. This team cohesively deliver modern, rapid and secure infrastructure which exceeds uptime of 99.99% to our Merchants & Payment Services Business. Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and operate in agile fashion. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow.

Essential Duties:

• Plan and lead planning sessions

• Prioritize and refine platform backlog

• Partner and collaborate with Engineering, Development and SRE functions to ensure the features delivered satisfy customer, project need and according to roadmap

• Help the organization identify impediments and Client ways to remove dependencies

• Facilitate discussion, decision making, and conflict resolution

• Foster strategic relationships within the Merchant Services Infrastructure team and across the firm

• Lead Agility team members drive ways of working consistently across the organization

• Help assess the Agile health and fluency of the team and coach to higher effectiveness, at a pace that is sustainable

• Identify and use metrics to support and guide continuous improvement

• Use professional coaching, mentoring, facilitation and training to build agile mindsets and thrive in an agile environment

• Assist with internal and external communication, improving transparency, and radiating information

• Provide support to the team using a servant leadership style whenever possible and lead by example

• Collaborate to build interactive trainings and training programs to support budding agilists and experts alike

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Strong familiarity and adherence to core Agile values and principles
  • Experience as a practicing Scrum Master or Kanban Practitioner on a team
  • A mindset of servant leadership
  • An Agile mindset: "An attitude that equates failure and problems with opportunities for learning, a belief that we can all improve over time, that our abilities are not fixed but evolve with effort. " - Linda Rising
  • Ability to collaborate with and influence people at various levels
  • Sound understanding of a scaling framework such as LeSS
  • Leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s)

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