service desk analyst.
columbus , ohio (remote)
posted 1 day ago
job detailssummary
$16 - $18 per hour
contract
high school
category computer and mathematical occupations
reference1074677
job detailsjob summary:Looking for motivated IT professionals seeking opportunities for advancement with a Fortune 100 company that is looking to expand their service desk operations both locally in the Columbus, Ohio area as well as offering fully remote positions across the US. location: COLUMBUS, OHIOjob type: Contractsalary: $16 - 18 per hourwork hours: 8am to 4pmeducation: High Schoolresponsibilities:Required Skills -strong communication skills, knowledge of planning, managementand execution of Accelerated Solutions Deliver framework, Information Security acumen.Influencing, negotiating and priority setting needed. Insurance/financial services industryknowledge a plus.Job Duties -? Performs work in adherence with IT Service Management best practices.? Supports delivery teams in their release activities.Helps to ensure currency data in configuration management tools (i.e., Athena,APRM, ServiceNow).?? Administers simple to moderate security vulnerability remediation.Watches end-to-end production business and flows, paying special attention tocompletion of batch flows and those with financial impact to ensure data currency.?Installs simple to moderate software upgrades and configures changes, includingplanning, scheduling, testing and coordination.?Supports test environments, including code moves, file creation, special batch runcreation, configurations changes, batch flow monitoring and online support, includingthe refresh of test data if needed.?Proactively and reactively manages processing events to meet Nationwide's internaland external commitments.?Delivers application functionality and services against defined Service LevelAgreements (SLAs) and Operating Level Agreements (OLA).?? Maintains operational knowledge of platforms, technologies and applications.Assists in the application or infrastructure production reporting/analysis and technicalsupport services.?Communicates routine status of issues/incidents (including business impact) bypartnering with Enterprise Command Center (ECC) to allow for immediate responseto service disruptions. Communicates root cause analysis and critical situationfindings to Technology leaders.Job Requirements -Undergraduate studies in computer science, management information systems or a related field is preferred.Desired Skills & Experience -One or more years of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem.qualifications:
Experience level: Entry Level
Minimum 1 year of experience
Education: High School
skills:
Field ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
