Fulfillment and Archive Services (FAS) is one of the largest products within CCB. The product provides enterprise solutions for employees and customers in 56 countries related to the creation and distribution of customer communications and statements, electronic processing of documents, and the storage, retrieval, and extraction of electronic documents in the enterprise archives. FAS also fosters an environment for employees to develop a deep, end-to-end understanding of the business, and that creates an inclusive culture that welcomes diverse ideas and supports individual growth and career mobility.The Product Delivery role is the primary point of contact with clients, understanding their requests for FAS product services, and developing a high-level description and estimate of the request using Agile and FAS standards. You will engage other resources to research and clarify requests, and participate in capacity planning and ensuring quarterly commitments are communicated to clients. Continual improvement through process refinement and knowledge transfer from the area products will be key aspects of the role to better serve the clients and the FAS product teams.This role is ideal for someone with strong client skills, business analysis and requirement experience, and strong desire to understand and grow in the Product and Agile environment.Job Responsibilities
Manage requests for FAS services from engagement, through high level definition, estimation, to ready for Agile team engagement.
Address client and product concerns, escalations, and blockers to ensure requests meet quality standards and proper prioritization.
Develop deep relationship with Area Product Owners to understand their services and current backlog and capacity of their Agile teams.
Engage with architects and product experts to address client requests.
Communicate and document status of client requests utilizing JIRA and standard reporting.
Required Qualifications, capabilities and skills
2+ years' experience or equivalent expertise with Products & Agile Methodology
Demonstrated ability to transform and align business requests to product requirements and services.
Strong client service skills including follow-up, running meetings and engaging resources as needed to be successful.
Collaborative and Service Oriented; Shows initiative through problem identification, ownership and resolution.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
