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Coldwell BankerÂin Gahanna, OhioÂis looking for a customer service champion to support the administrative functions in the branch office.  The Office Coordinator provides administrative support for the branch office and works closely with the Office Concierge. This position will assist with a wide variety of administrative tasks in addition to being available to answer questions and provide general administrative support to our agents. This position will also provide reception support to the front desk.  Essential Job Duties:
Agent Support: Responsible for supporting and providing exceptional customer service to all agents. This may include, but is not limited to, supporting many of the aspects of onboarding new agents in the office, being a first point of contact for our agents and ensuring that office events, reminders, changes to procedures, etc. are communicated to our agents.  Administrative: Responsible for a variety of administrative tasks. ÂThis may include but is not limited to, completion or review of sale and closing paperwork, auditing sales packets for necessary approvals, following up on missing or incorrect paperwork, ordering supplies, troubleshooting equipment issues, etc. Reception: Responsible for providing a warm and welcoming environment for visitors and callers alike. This may include but is not limited to, answering phones and directing callers to the appropriate destination, checking and responding to voicemails as needed, welcoming on-site visitors and announcing visitors to appropriate personnel.  Other Duties:
Manage & maintain physical office spaceÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂ
Other duties as assigned  Qualifications:
High School Diploma required.
1 year customer service experience required; Prior Real Estate strongly preferred.
Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat
Creative problem-solving skills.
Basic math skills which include addition, subtraction, multiplication, division, percentage, fractions and the ability to calculate commissions, interests and discounts.
Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
Customer focused, delivery oriented, good team member, values honesty and integrity Position Type and Expected Hours of Work:
Travel typically not required.
Scheduled hours are based on business need. Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Â Physical Demands:
This is largely a sedentary role; however, the ability, with or without accommodation, to move around the office occasionally for filing or greeting guests is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The employee must occasionally lift office products and supplies weighing up to 20 pounds. Must be able to physically, with or without accommodation, operate a computer, phone and/or copy machine. Must possess the ability, with or without accommodation, to express oneself, communicate with others, listen and exchange information.  HTF1
