Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Allied offers its associates competitive pay along with a robust benefits package including, medical, dental, vision, disability & life insurance, 401(k) match, company paid vacation/holidays, access to our Allied Family Wellness Center and much more.Job Summary: Application Engineer Level 1 provides comprehensive technical support to customers and acts as a key liaison between customers and the company by providing practical solutions to their hole-making needs. RequirementsDuties/Responsibilities:
Offer technical assistance to customers, addressing inquiries, and providing guidance on product usage.
Recommend and customize products or services to meet unique customer requirements.
Diagnose and troubleshoot technical issues, working to find effective and timely solutions.
Collaborate with sales teams, product development, and other departments to enhance customer support.
Maintain detailed documentation of customer interactions, configurations, and technical support provided.
Provide training to customers on product usage, ensuring effective and informed use.
Perform other related duties as assigned.
Skills/Abilities:
Strong technical aptitude with in-depth knowledge of the company's products and their applications.
Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
Problem-solving skills and the ability to diagnose and resolve technical issues.
Collaboration and teamwork, working closely with different departments to address customer needs.
Presentation skills for conducting technical presentations and demonstrations.
Detail-oriented with the ability to document customer interactions and product configurations.
Continuous learning mindset to stay informed about industry trends and emerging technologies.
Education/Experience:
Associate degree in engineering or a related field (bachelor’s degree preferred).
Understanding of manufacturing and measurement processes.
Physical Requirements:
Willingness to travel occasionally for on-site visits.
Ability to lift up to 32 pounds unassisted. ft up to 32 pounds unassisted.
Benefits
Competitive wages and increases
Paid time off that begins to accrue immediately
Paid holidays
Healthcare, dental, and vision insurance
Clean, safe working conditions
Climate controlled (72° year-round)
Bonus incentive program
401k Plan with a generous company match
Apprenticeship program
Tuition assistance program
