Job Description· Wendys is looking for a Senior Automation Engineer to automate Wendys voice AI (Fresh AI)· In this role, the Sr. Automation Engineer will be responsible to create automated test to validate WendysFresh AI ensuring high-quality results that meet business goals· Experience with text-to-speech (TTS)/speech synthesis technology/AI tools· Create and identify different test scenarios and conditions thats needs to be automated· Must have basic Point-of-sale knowledge (Preferably NCR Aloha)· An Individual who has excellent written and oral communication skills· capable of prioritizing and has the potential to multi-task work.· Ability to troubleshoot and analyze different types of issues and automation failures· Meet timelines and minimize disruption to partner teams, proactively managing schedule and risks· Ability to adapt to changing procedures, environments, and tools in the QA space.· Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately· Partner closely with the engineering teams to replicate and resolve issues· Ability to work independently as well in a team, seeking guidance as needed-Pay rate: $60-80/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
Bachelors degree in Computer Science or related discipline, or combination of education and experience
Minimum of 8+ years of professional QA Automation Engineer experience
Experience with text-to-speech (TTS)/speech synthesis technology/tools
Hands on experience coding in Python, PHP, Java, C/C or equivalent language
Experience with OCR (Optical Character recognition) libraries, tools like Tesseract, OCRopus etc.
Experience working different Voice AI tools like Murf AI, ElevenLab etc.
Have a good understanding of ecommerce applications and architecture to assist in troubleshooting
Technical aptitude to understand system architecture and follow how the various components talk to one another
Must have basic knowledge and experience working with the Aloha Software products or equivalent Point of Sale system
Monitor application logs to determine system behavior. Address all technical issues; facilitate the resolution and follow up with Development and other cross-functional departments. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
