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job summary:
Currently seeking a passionate, engaging and motivated individual to fill the
role of a Cloud MSP Support Engineer n Lakewood, Ohio or remote. This person will provide enterprise-level and corporate support for our growing Next-Generation Cloud MSP practice. This will consist of providing technical assistance as part of a 24/7 service and support organization using Google Cloud Platform as well as other public and private clouds.
location: Lakewood, Ohio
job type: Permanent
salary: $90,000 - 100,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
?Take ownership of helpdesk tickets and see problems through to resolution while observing and meeting enterprise grade SLAs
? Research, diagnose, troubleshoot and identify solutions to resolve customer issues
? Follow standard procedures for proper escalation of unresolved issues to the appropriate internal or partner teams
? Provide prompt and accurate feedback to customers
? Ability to comprehend patterns and trends while troubleshooting to provide for long-term solutions to issues
? Ensure proper recording and closure of all issues
? Prepare accurate and timely reports
? Help create and maintain relevant documentation
? Participate in the creation and testing of new processes, procedures and explore new technologies and cloud services
? Be available to work in an on-call environment with rotation
? Provide support for cloud-based services and solutions including Google Cloud Platform, AWS and Azure
? Comprehend and conform to Google Cloud Platform, AWS and Azure best practices
? Configuring and maintaining monitoring, alerarting and backup systems across multiple customers
qualifications: