Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. Responsibilities May include, but are not limited to: Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. Implement account service strategies. Principal liaison with marketing and sales for assigned customers. Implementation of marketing programs for assigned accounts. Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up. Initiate and implement initiatives which improve customer service and responsiveness.Coordinate with Logistics and Operations on capacity planning and scheduling. Champion customer needs, proactively follow up on customer inquiries, and be the customer’s advocate by driving the voice of the customer (VOC) into the organization Provide responsive order management support including order entry, or expediting and shipment information to customers. Proactively communicate supply chain issues and provide alternatives. Attend technical training seminars. Back-up team-members when workload makes this necessary. Partner with the Sales team to assist in achieving sales goals.
