The HVAC Regional Training Manager delivers sales, operational, and business training programs for Factory Direct store employees, Store Managers, Territory Managers, contractors, and dealers across the Northeast region (NY, NJ, NH, PA). This role focuses on building sales capability, improving operational excellence, and driving business results through effective training delivery, needs analysis, and program management. The position requires extensive travel between store locations and strong expertise in HVAC wholesale distribution sales and operations.KEY RESPONSIBILITIES:TRAINING DELIVERY & FACILITATIONDeliver engaging sales and operational training to Territory Managers, Counter Sales Associates, contractors, dealers, and store personnelTrain on product features, advantages, and benefits to enable effective selling of HVAC equipment with basic understanding of HVAC systemsFacilitate Kitchen Table Sales training and emerging B2B/B2C sales methodologies for contractorsProvide counter sales training focused on contractor engagement and increasing lines per orderDeliver business training, operational procedures, and Cloud Suite Distribution (CSD) systems trainingAdapt facilitation approach based on audience needs using adult learning principlesTRAINING MANAGEMENT & ADMINISTRATIONManage all training through Litmos Learning Management System including enrollment, tracking, and completion verificationEnsure training completion across all Factory Direct stores in the regionSchedule and coordinate training sessions across multiple locationsMonitor training effectiveness and impact on sales and operational metricsNEEDS ANALYSIS & PROGRAM IMPROVEMENTConduct ongoing needs assessments by observing store operations and engaging with stakeholdersProactively identify training gaps that impact sales performance and operational efficiencyCollaborate with Operations Directors, Store Managers, and Territory Managers to understand business challengesDevelop and update training content when programs need enhancementProvide recommendations for new training initiatives based on identified needsSTAKEHOLDER COLLABORATIONPartner with Factory Direct leadership to align training with business objectivesBuild credibility with Territory Managers, contractors, and store personnel as a trusted advisorCollaborate with Learning & Development team to share best practicesRespond professionally to feedback and adjust training approaches accordinglyTRAVEL & REGIONAL COVERAGETravel extensively (65-75%) throughout the Northeast region to provide on-site training and support at Factory Direct locationsMaintain flexibility to adjust schedule based on training needs, new store openings, and business priorities
